1
Check whether the email went to spam
Type
in:anywhere from:notify@app.zarms.cloud in the Gmail search box to search everywhere,
including Spam and Trash. If you find it in Spam, press Not spam. Also check that no filter
is set to skip the inbox.2
Check the receiving address
Emails go to the address of the Google account you use to sign in to ZARMS. Make sure you aren’t
looking in the inbox for a different address.
3
Check your notification settings
In the right navigation, open Settings → Notification settings and make sure the emails
you want are turned on. Notification settings are separate for each team, so open the team you
want emails from before you check (Choose which notifications you
get).
4
Check whether the email should be sent
See “When each type of email is sent” below to check whether this is a situation where an email
is sent.
When each type of email is sent
Comment emails
- You don’t get emails for comments you wrote yourself.
- For comments on a card, you get an email if you’re the Processor, Reviewer, Receiver, or a follower, or if you were chosen as a recipient. If you’re only the Creator, you get it only when the recipient is All assignees.
- For comments on boards or members, you get an email only if you were chosen as a recipient.
- People who haven’t signed in to ZARMS yet (who are only listed in the directory) don’t get emails.
Assignment emails
- You don’t get an email when you assign yourself.
- If an assignment changes several times in a short time, ZARMS waits a little and sends one combined email. If you’re removed as an assignee before it’s sent, you don’t get one.
- Guests get emails only for cards on boards they were invited to.
Weekly emails
- The day and time you chose (at first, Monday 8:00 and Friday 8:00, Japan time) may not have come yet.
- If there are no assigned cards or unread comments to include that week, no email is sent.
Deadline digest emails
- They arrive every day within one hour after the time you chose (at first, 9:00, Japan time). They don’t arrive right after you set a due date.
- They include only cards that are Not started, In progress, or In review where you have the ball (it’s your turn to act). Cards you’re assigned to but where someone else has the ball aren’t included.
- Cards whose due date isn’t within How far ahead to include (at first, 24 hours ahead) aren’t included.
- Archived cards, cancelled cards, and cards with no due date aren’t included.
- The same card with the same due date is included only once.
Billing and credit emails
Emails about credit limits, failed payments, and the end of the trial go only to certain people, such as Owners, Managers, and billing managers (Types of notification emails).Still not arriving?
If a comment email fails to send for a temporary reason, ZARMS automatically tries again, so it may arrive a little late. If it still doesn’t arrive after a while, contact us with:- The type of email you expected, and when the event that should have triggered it happened (Japan time)
- The card’s URL
- What you found when you searched Gmail for
in:anywhere from:notify@app.zarms.cloud