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Where to contact us depends on what you need and whether you can sign in.

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Contact us from the app

While you’re signed in to ZARMS, open the help menu and choose Contact. A contact window opens. If it doesn’t open, email support@zarms.cloud. When you send a message from the app, we also receive a recording of the screen where the problem happened and a history of your actions. That way, you don’t have to explain everything again, and we can find the cause faster. If you’re signed in while reading the Help Center and a contact window appears in the corner of the screen, you can send a message from there too.

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What helps us solve it faster

  • What you were trying to do, and what actually happened
  • When it happened (Japan time)
  • Your team name and the URL of the screen where the problem happened
  • Any message shown on the screen (copy it exactly, or send a screenshot)
  • Your role (Owner, Manager, Member, or Guest). You can check it in the account menu
  • What you’ve already tried (signing in again, opening it in another browser, and so on)
If you attach a screenshot, make sure it doesn’t show other people’s personal information or card contents.

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Outages and maintenance

We post service-wide outages and planned maintenance on the status page. If several people have the same problem, check there first. Problems that affect only certain people aren’t listed there.
Last modified on November 4, 2026