Before you delete
1
Export the data you need
Save any data you want to keep first, using Export data.
2
End your paid plan
You can’t delete a team while a paid plan is still active. Follow the steps in Payment and plan
changes to schedule the cancellation, then wait for the
billing period to end. Scheduling the cancellation isn’t enough: you can’t delete the team while
there’s time left in the period.
Delete the team
1
Go to the delete section
Open the Team settings tab of the admin console and go to
Delete team at the very bottom.
2
Confirm and type the name
Check I have exported any data I need and understand I cannot export after deletion., then
type the team name.
3
Delete
Click Delete team permanently. When the completion screen appears, you can choose another
team or create a new one. You stay signed in.
What’s deleted and what stays
The team’s data is deleted right away, including boards, cards, comments, members, API keys, and exported files. Any unused ZARMS Credits also expire. Neither they nor fees you’ve already paid are refunded. These stay:- Google Drive folders and documents: These aren’t deleted. Only their connection to ZARMS is removed. If you don’t need them, delete them in Google Drive.
- Billing and payment records: We keep these for a set period after deletion, as required by law.
- Activity records: These are deleted automatically 1 year after the team is deleted or 7 years after they were recorded, whichever comes first. You can’t see them on screen.
If something goes wrong
- You see “A paid subscription is still active. Cancel it in the Stripe Customer Portal and delete the team after the billing period ends.”: Your paid plan is still active. Schedule the cancellation, and delete the team after the billing period ends.
- You see “Suspended teams cannot be deleted here. Contact support.”: The team has been suspended, for example because of a payment problem. Get in touch through Contact us.