> ## Documentation Index
> Fetch the complete documentation index at: https://help.zarms.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Google Drive errors

> Causes and fixes for Google Drive errors, such as a card's document or folder not showing, the Google connection being lost, or the file picker not opening.

ZARMS keeps card descriptions and files in Google Drive. If you see a Google Drive error, find the message in the table below.

| Message | Cause and what to do |
| - | - |
| "Google must be connected. Connecting creates the task folder and document." | You haven't allowed ZARMS to use Google Drive yet. Follow the instructions on the screen to allow it |
| "Google Drive permission has expired." | The permission expired or was revoked. Press **Connect Google** and allow it again |
| "No Google Drive folder is set for this board. Choose one in board settings." | Choose a parent folder in **Google Drive folder** in the board settings ([Change board settings](https://help.zarms.cloud/en/boards/settings.md)) |
| "You do not have permission to access this Drive folder or document. Check sharing settings." | You don't have edit access to that folder. Check its sharing settings in Google Drive, or talk to an admin |
| "Could not open the Picker window. Allow pop-ups in your browser." | The file picker was blocked. Allow pop-ups for `app.zarms.cloud` in your browser |
| "The shared folder picker can't open" (when creating a team) | Reload the page. Stop blocking pop-ups and third-party cookies, or try another browser |
| "Could not prepare the shared drive." (when creating a team) | Make sure you've allowed Google Drive access and that you have permission to create folders in the folder you chose, then try again |

## Common questions

### A folder I deleted in Google Drive keeps coming back

If a card's folder or document is missing, ZARMS creates it again, for example the next time you open the card. For cards you don't need, [cancel or archive them](https://help.zarms.cloud/en/cards/finish.md) in ZARMS.

### "Google Drive folders are unavailable" appears

This appears on the **Team settings** tab in the admin console when the team's folders are gone and ZARMS couldn't recreate them automatically. Follow the steps for the reason shown. See [If the team's folders are deleted](https://help.zarms.cloud/en/admin/google-drive.md#if-the-teams-folders-are-deleted).

### The names in ZARMS and Google Drive are different

That's fine. ZARMS keeps track of files by ID, not by name, so the link stays intact even if you rename a file in Google Drive.

### Guests can see other boards' files

If a board still uses the parent folder shared by all boards, Guests can see other boards' folders in Google Drive. For boards you invite Guests to, choose a separate parent folder ([Google Drive structure and permissions](https://help.zarms.cloud/en/admin/google-drive.md)).

### I got an email about a permission failure

Owners and Managers get this email when ZARMS couldn't apply a member's permissions in Google Drive. Check the details shown on the **Team settings** tab in the admin console, then reconnect Google or fix the permissions by hand in Google Drive.


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