> ## Documentation Index
> Fetch the complete documentation index at: https://help.zarms.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# AI isn't available

> Causes and fixes for each message you may see when AI search or advice isn't available. Check your plan, your credit limit and balance, your admin's settings, and your subscription status.

When ZARMS AI features (AI search, Advice, AI reports, and AI drafts) aren't available, the screen tells you why. Find the message you see in the table below.

| Message | Cause | What to do |
| - | - | - |
| "AI is not included on Basic. Upgrade to Starter or higher." | The trial has ended and the team is on Basic | Ask an Owner or billing manager to switch to Starter or higher ([Plans and the trial](https://help.zarms.cloud/en/billing/plans.md)) |
| "AI is paused because this billing period’s credit limit was reached" | The monthly limit has been used up | Ask an Owner or Manager to raise the limit. The count starts over in the next billing period |
| "AI is paused because the credit balance is too low" | There are no credits left | Ask an Owner or billing manager to buy more. You can also wait for the next period's credits to be added |
| "A team admin turned off built-in AI" | An admin has turned off AI for the whole team | Talk to an admin if you need it. Teams used by people under 18 sometimes turn it off |
| "AI is unavailable because the subscription is suspended" | The team is suspended, for example because of a payment problem | Ask an Owner or billing manager to check the payment status ([Payment and plan changes](https://help.zarms.cloud/en/billing/payment.md#if-a-payment-fails)) |
| "Too many AI requests in a short time. Wait a moment and try again" | AI was used too much across the team in a short time | Wait about a minute and try again |
| "AI is unavailable right now. Try again in a moment." | A temporary problem on the ZARMS side | Wait a while and try again. If it keeps happening, check the [status page](https://status.zarms.cloud) |

## If credits stop you, let your admins know

If someone other than an Owner or billing manager is stopped by the credit limit or balance, a notice appears on the screen. From that notice, you can describe the work that stopped, in up to 500 characters, and send it to the Owners and billing managers. What you send appears on the **Billing** tab in the admin console.

## What admins should check

* On the **AI** tab, check this billing period's usage, the limit, and the remaining credits
* If AI stopped because of the limit, raise it in **Limit and alert settings** (buying more credits alone doesn't raise the limit)
* If there are no credits left, buy more on the **Billing** tab

For details, see [Credits](https://help.zarms.cloud/en/billing/credits.md).

## If you can't find AI tabs or buttons

In teams where AI isn't available, the card's **Advice** tab, the board's **AI report**, and **AI draft** when creating a card don't appear. Ask an admin to check whether any of the cases in the table above apply.

The board's **AI report** appears only on wide screens.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.