> ## Documentation Index
> Fetch the complete documentation index at: https://help.zarms.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Delete a team

> When you delete a team, its boards, cards, comments, members, and other data are deleted right away and can't be restored. How to prepare, the steps, and what's deleted and what stays.

When you delete a team, its data is deleted right away. **This can't be undone, and you can't export anything after the team is deleted.**

Who can do this: Owners

If you only want to stop a paid plan, you don't need to delete anything. Follow the steps in [Payment and plan changes](https://help.zarms.cloud/en/billing/payment.md#stop-a-paid-plan) to go back to Basic.

## Before you delete

**1. Export the data you need**

Save any data you want to keep first, using [Export data](https://help.zarms.cloud/en/admin/export.md).

**2. End your paid plan**

You can't delete a team while a paid plan is still active. Follow the steps in [Payment and plan
changes](https://help.zarms.cloud/en/billing/payment.md#stop-a-paid-plan) to schedule the cancellation, then wait for the
billing period to end. Scheduling the cancellation isn't enough: you can't delete the team while
there's time left in the period.

## Delete the team

**1. Go to the delete section**

Open the **Team settings** tab of the [admin console](https://help.zarms.cloud/en/admin/admin-console.md) and go to
**Delete team** at the very bottom.

**2. Confirm and type the name**

Check **I have exported any data I need and understand I cannot export after deletion.**, then
type the team name.

**3. Delete**

Click **Delete team permanently**. When the completion screen appears, you can choose another
team or create a new one. You stay signed in.

## What's deleted and what stays

The team's data is deleted right away, including boards, cards, comments, members, API keys, and exported files. Any unused ZARMS Credits also expire. Neither they nor fees you've already paid are refunded.

These stay:

* **Google Drive folders and documents**: These aren't deleted. Only their connection to ZARMS is removed. If you don't need them, delete them in Google Drive.
* **Billing and payment records**: We keep these for a set period after deletion, as required by law.
* **Activity records**: These are deleted automatically 1 year after the team is deleted or 7 years after they were recorded, whichever comes first. You can't see them on screen.

## If something goes wrong

* **You see "A paid subscription is still active. Cancel it in the Stripe Customer Portal and delete the team after the billing period ends."**: Your paid plan is still active. Schedule the cancellation, and delete the team after the billing period ends.
* **You see "Suspended teams cannot be deleted here. Contact support."**: The team has been suspended, for example because of a payment problem. Get in touch through [Contact us](https://help.zarms.cloud/en/contact.md).


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